Brunacini Functional
Boss Behavior
Phoenix Fire Chief Alan Brunacini is one of the preeminent authors and pioneers of the Fire Service industry. He is a 1960 graduate of the Fire Protection Technology program at Oklahoma State University and earned a degree in political science at Arizona State University in 1970. He graduated from the Urban Executives Program at the Massachusetts Institute of Technology in 1973, followed by a Master of Public Administration degree from Arizona State in 1975.
“What does what we are talking about, beating our chests about, or doing have to do with delivering service to Mrs. Smith?”
The Functional Boss Behaviors training series outlines ten rules for bosses in the fire industry to ensure their behavior creates an environment that helps workers to deliver standard service and added value directly to the customer. Specific topics include:
- Basic Boss Information
- Workers Must Take Good Care of Customers
- Bosses Must Take Good Care of Workers
- Build Trust or Go Home
- Sweat the Big Stuff
- Set the Workers Free
- Play Your Position
- Keep Fixin' the System
- Create "Loyal Disobedience/Insubordination"
- All You Got, Is All You Get (Anatomy & Physiology)
- Don't Do Dumb Stuff
This series features Alan Brunacini’s insights on leadership, management, and organizational behaviors gained through his extensive years of service and highlight the importance of focusing on customer service in the fire industry.
