Frequently asked product information and pre-sales questions of the Global Risk Innovations e-learning products and platforms.">
Municipalities and Governments
Water and Wastewater Management
Education Sector
Fire and EMS

Frequently Asked Questions

Below are some of the most common questions our clients have about Global Risk Innovations (GRI)  products and services.  As we continue to add to this feature, please check back often and of course if you have any questions about our products please do not hesitate to contact us.


Is personal information within the Target Solutions Record’s Management System secure and where is it stored?

TS/LMS uses a SAS 70 certified hosting facility for our primary web-based service.  The primary database resides in a datacenter (Redit) in San Diego.  Two standby databases are synced in real time with the primary database using Oracle Data Guard and are located in San Diego and Las Vegas. 

In addition, we have a MYSQL server located in Montreal, Canada, that is updated with core Canadian client data.  This data is a subset of the entire data set for Canadian clients only.


How is web-based training environmentally friendly?

First of all, it is largely paperless as training materials, tests, and records exist in an electronic format.  For example, updating statistical information in an electronic file does not render the entire file obsolete as is often the case with written documents. 

Secondly, people are not required to commute (drive) to a specific location to take theory training as this can be done anywhere the person has access to the Internet.  This reduces the carbon footprint from burning fossil fuels. 

Third, it sets a good example of positive innovations through technology.  Whereas a lot of technology today becomes part of what is often termed a throw-away society, TS/LMS training grows, expands and adapts but without creating greenhouse gasses or other pollutants.   


What level of technical ability is required to use GRI’s online training systems?

All of GRI’s online programs are user friendly. Dashboards are uncluttered, and easy to navigate.  Finding, registering and completing learning tasks can be mastered in a brief training session.  When creating department specific course material users will find that the program’s development tools are straightforward and uncomplicated.